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People and their representatives understood how to make a complaint about the service, if they wished to. People, and their relatives where applicable, were encouraged to participate in meetings and/or complete surveys to express their opinions about the quality of the service. Activities were planned to support people to combat social isolation and promote their mental health recovery. People engaged in fulfilling activities at home and in the wider community, for example healthy eating cookery sessions, gardening groups and visits to the gym. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests the policies and systems in the service supported this practice. People's cultural and religious needs were respected and staff supported them where required to meet these needs. People's rights to be cared for with dignity and privacy were respected by a caring and compassionate staff team. People's medicine needs were safely met and they were provided with a clean and hygienic home. Staff understood how to protect people from the risk of abuse. People were supported to access external healthcare support. People were supported to meet their mental health, nutritional and physical healthcare needs by staff with appropriate training and experience. Staff respected people's choices, and provided sensitive support and guidance where individual choices could negatively impact on people's safety, health and welfare. People's aspirations and preferences were incorporated into their care plans. Staff developed care plans with people, to ensure these plans were person-centred and took account of people's own ideas and wishes to achieve recovery with their mental health. People's individual needs were assessed before they moved in to ensure the service could provide the right care and support. People were safely supported by staff and systems were in place to identify and minimise risks to their safety and wellbeing. People's experience of using the service and what we found The home is an ordinary three-storey domestic property with a rear garden, within walking distance of local transport links and amenities. The service can support up to five people and there were four people using the service at the time of the inspection. 10 September 2019 During a routine inspectionįairlawn is a residential care home providing personal care to people with mental health conditions.

Who ows serenity home health care